Ewé ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains
what personal information we collect, how we use it, and your rights regarding your data when you
use the Ewé mobile application and website (collectively, the "Service").
1. Information We Collect
We collect the following categories of personal information:
- Account information: name, email address, phone number, username, and password (stored as a secure hash).
- Profile information: profile photo, biography, professional field, and account type (Seeker or Specialist).
- OAuth sign-in data: when you sign in with Google, Apple, or Facebook we receive a unique identifier and your public profile information from that provider.
- Location data: approximate or precise location, only when you explicitly grant permission, to show nearby stores and specialists.
- Content you create: posts, articles, product listings, reviews, and messages you send through the Service.
- Device & usage data: device type, operating system, push notification token, app version, and general usage analytics (page views, feature interactions).
- Payment information: we do not store card details. Payment processing is handled by third-party providers (Paystack / Flutterwave) under their own privacy policies.
2. How We Use Your Information
- Create and maintain your account.
- Provide, personalise, and improve the Service.
- Connect you with other users, stores, and specialists.
- Send transactional emails (account verification, password reset, order updates).
- Send push notifications you have opted into.
- Detect and prevent fraud, spam, and abuse.
- Comply with applicable laws and regulations.
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Service providers: cloud hosting (AWS), email delivery (Amazon SES), analytics, and payment processors — only as needed to operate the Service.
- Other users: your public profile, posts, and store listings are visible to other Ewé users.
- Legal requirements: if required by law, court order, or to protect the rights and safety of users or the public.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide
the Service. If you delete your account, we will delete or anonymise your data within 30 days,
except where retention is required by law.
5. Your Rights
Depending on your location, you may have the right to:
- Access a copy of the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent for optional data processing (e.g., marketing emails).
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at support@ewe.com.ng.
6. Children's Privacy
The Service is not directed to children under 13 (or under 16 in the EU). We do not knowingly
collect personal information from children. If you believe a child has provided us with personal
information, please contact us and we will delete it promptly.
7. Security
We use industry-standard security measures including encryption in transit (HTTPS/TLS), hashed
passwords, and restricted access controls. No method of transmission over the internet is 100%
secure; we cannot guarantee absolute security.
8. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for
the privacy practices of those third parties. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated"
date at the top of this page. Continued use of the Service after changes constitutes acceptance of
the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@ewe.com.ng
Website: https://ewe.com.ng
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